The Information Technology Infrastructure Library (ITIL), like anything else, has many sponsors who see its many benefits. It also has its share of critics who feel that ITIL is not all that it seems. In these times of recession, anything that can help a business save money is considered a tremendous benefit. One of the keys to the success of ITIL is that its use generates significant cost savings.
Yet another benefit is that it helps the respective IT departments to organize and manage many facets using a single full volume, remembering that ITIL is basically a set of books dealing with various aspects of IT. The benefits are there for all to see because time and time again, ITIL has been proven to work. Furthermore, it has been tested in all parts of the world under different environments.
But as with all things, ITIL has some drawbacks. However, to be fair, the benefits far outweigh any criticism. One is that most people involved in IT see ITIL as offering a holistic approach to IT management and it is the beginning and the end of any IT-related solution.
However, even the ITIL editors disagree saying that it is not fully complete, which means there is scope for further improvement. In short, nothing is perfect, which is reflected in the fact that three editions of ITIL have been implemented with more certainty to follow with updated information to keep up with the rapid changes that are taking place in the world of IT.
Another complaint, more prevalent among the lower ranks, is that IT managers take ITIL as a gospel from which no deviations can occur. This, critics argue, means that some solutions they believe could or should have been used are being avoided in favor of what ITIL says should be done. Many of these solutions that are being approved are also company specific, which could be reflected in the results of the company in terms of increased profits.
However, another problem with ITIL is that some IT-related topics are covered in depth, while others are not covered comprehensively, creating inequality. Others also say that ITIL only looks at a very small part of IT, which is a very broad sector. Also, those unfamiliar with ITIL but willing to introduce it can do so little by little, which can lead to delays and cost overruns. These skeptics feel that ITIL should be imposed on the entire system at once.
However, these appear to be lingering doubts, as benefits such as savings and increased customer interaction benefit the company more. Furthermore, the fact that ITIL has survived the test of time and also in different parts of the world indicates that it is here to stay. Publishers also update the information on a more or less regular basis to keep abreast of changes in the world. business as you go. as well as information technology. In fact, a large number of IT professionals eagerly await the release of the latest ITIL. After all, each update can mean more savings for a business.