A restaurant kitchen will never be successful without a hostess department. After all, Stewards are considered the backbone of the restaurant industry as they have the responsibility of ensuring that everything is spotless inside and outside of the restaurant kitchen. Without them, the reputation of the restaurant will suffer, and it will not matter to have a very good chef preparing excellent dishes if the health and safety of the diners are not assured.
So what are the common goals of the stewards department, especially as stewards are considered such an integral part of the restaurant industry?
First, because restaurants deal with people and diners, one of the most important goals of the stewardship department is to place the utmost importance on customer service and satisfaction. After all, customers are going to be the restaurant’s bread and butter, and without them, the restaurant won’t survive. For this reason, the commissioners must always be respectful with the diners. They should never argue with customers, and if an argument does arise, the Kitchen Steward is encouraged to inform the Head Steward, who will handle the situation himself. Management conducts regular meetings and trainings aimed at providing 100% customer service and satisfaction, and the administration department is always encouraged to attend these events to achieve the goal.
Second, it is also the goal of the butler department to ensure that the quality of the food is maintained at all times. Now, this can only be ensured if the hostess department is very strict when it comes to cleaning the entire kitchen, inside and out. There’s no denying that a dirty kitchen can contaminate fresh food products, and if you serve contaminated food to your guests, it can lead to health problems which, in turn, can lead to legal problems. For this reason, delegates must be very meticulous in maintaining the cleanliness of all areas of the kitchen, as well as the front of the restaurant to avoid contaminating food with anything that could harm people.
Three, another common goal of the Administration Department is to help promote a professional atmosphere throughout the restaurant. It won’t do the restaurant any good if there is tension and fighting in the restaurant. If there are fights and tension between the staff, the workflow of the kitchen will be affected and therefore it will also affect the whole restaurant. For this reason, staff are encouraged to be respectful of each other as well. If a kitchen delegate has a problem with his co-workers, it is recommended that he raise the problem with the chief delegate, who can act as a mediator between them.
These are just some of the common but very important goals of the stewardship department, and achieving this means helping to make the restaurant a success. However, this will be possible if everyone works together to achieve the goals.