When consumers want to know how to use a product they have purchased, they can refer to a user manual. Learning the correct way to use a device will greatly reduce the risk of accidentally destroying it. This means less RMA fees and considerably lower associated expenses. Although this is perhaps its best advantage, a user manual can also be beneficial in other ways.
When a manual is well written, it offers more benefits:
Limit legal problems related to misuse of products
When the products are not used properly, this can lead to serious injury and even death. This is especially true when it comes to high-voltage equipment, lasers, heat-generating devices, and different mechanical tools, among others. It is important to place the respective labels on the manuals as a safety measure for end users and to protect manufacturers from legal consequences. In addition, warning labels should be on products where they can be easily seen, such as next to openings and interlocks.
Saves the time and effort of engineers and vendors when explaining to end users
When a manual is complete, engineers and salespeople spend less time explaining to customers how to use the products or their other features. This, however, requires good technical writing skills. It is vital that the writer puts himself in the shoes of the client, so he should not be biased. Therefore, it must be someone who is not related to the company.
Serves as a sales brochure.
There is no product brochure that provides enough of the information engineers need when looking for a particular product to incorporate into their system. Only a user manual can give you everything you need in one place. Customers typically look for a product’s user manual before requesting a quote. When companies want to market their product and all the positive features it has, they can always start with a user manual.
It carries the image of the company.
Technical documentation is the way you treat your customers. You want your customers to be well informed about your products so that they think they are not only easy to use, but also a good investment. Sometimes white papers allow your customers to easily get hooked on your product in no time. They allow engineers to have a good disposition. This way you get more positive feedback and successful efforts.